By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

1. Introduction

These terms and conditions govern your use of our website and services. By accessing our website, you accept these terms in full.

2. Intellectual Property Rights

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. All our intellectual property rights are reserved.

3. License to Use Website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

4. Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. You must not use our website in any way which is unlawful, illegal, fraudulent, or harmful.

5. Limitations of Liability

Bespoke Marble Granite Quartz LTD will not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with your use of our website.

6. Accuracy of Information

While we strive to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

7. Links to Other Websites

Our website may contain links to third-party websites that are not owned or controlled by Bespoke Marble Granite Quartz LTD. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms and Conditions

We may revise these terms and conditions from time to time. The revised terms and conditions will apply from the date of publication on our website.

10. Modern Slavery Act Compliance

Bespoke Marble Granite Quartz LTD is committed to ensuring that modern slavery and human trafficking do not take place within our business or supply chains. We adhere to all provisions of the Modern Slavery Act 2015, taking active steps to prevent any form of slavery or human trafficking in our operations.

Warranty & Guarantee

Bespoke Marble Granite Quartz LTD Warranty & Guarantee

We are committed to providing high-quality products and services. Our warranty and guarantee policies ensure that our customers receive products that meet their expectations and stand the test of time.

1. Warranty Coverage

We offer a 5-year warranty on all our worktops from the date of installation. This warranty covers defects in material and workmanship under normal use and maintenance.

2. What is Covered

- Material Defects: Any defects in the stone material used for your worktops.

- Workmanship: Any defects due to improper fabrication or installation by Bespoke Marble Granite Quartz LTD.

3. What is Not Covered

- Damage Caused by Improper Use: This includes any damage caused by abuse, misuse, neglect, or improper maintenance.

- Natural Variations: Variations in color, veining, or natural imperfections that are inherent in the stone.

- Impact Damage: Any damage resulting from impacts, such as dropping heavy objects on the worktops.

- Modification by Third Parties: Any issues arising from modifications, repairs, or alterations made by anyone other than Bespoke Marble Granite Quartz LTD.

4. Claim Procedure

If you believe you have a warranty claim, please contact us with the following information:

- Proof of purchase

- Detailed description of the issue

- Photographs of the defect

Our team will review your claim and, if it falls within the warranty terms, we will repair or replace the defective product at no cost to you.

5. Maintenance Guidelines

To ensure the longevity and beauty of your worktops, please follow our maintenance guidelines:

- Clean spills promptly with a soft cloth and mild detergent.

- Avoid placing hot items directly on the surface.

- Use cutting boards to prevent scratches.

6. Limitations of Warranty

Our warranty is limited to the original purchaser and is non-transferable. It does not cover incidental or consequential damages.

7. Guarantee of Satisfaction

We are dedicated to your satisfaction. If you are not completely satisfied with our products or services, please contact us, and we will work with you to resolve any issues.

Modern Slavery Act Compliance

Bespoke Marble Granite Quartz LTD is committed to ethical business practices and compliance with the Modern Slavery Act 2015. We ensure that no part of our business operations, including our supply chains, engages in or supports modern slavery or human trafficking.

By choosing Bespoke Marble Granite Quartz LTD, you can be confident in the quality and durability of your worktops, backed by our comprehensive warranty and guarantee policies, and our commitment to ethical practices.